In the event you wish to cancel your order, please contact us within 12 hours upon confirmation of order at firstname.lastname@example.org. Please be advised that any cancellations after 12 hours upon approval of order will no longer be allowed and will not be entertained.
*Please note that any orders that have already been packed or shipped cannot be canceled.
All shipping times are located on the product pages , as some items may take longer than others. Most items (except personalized products and ladies hoodie dresses) take between 10-14 days for USA and UK and Europe Delivery, and 14-20 days for the Rest Of The World.
Processing time for customized/personalized may take longer; it usually takes 5 to 10 business days. Once the shipment is already loaded on the plane, estimated delivery is 5-8 business days for the United States, and 7-10 business days for other countries.
Please take note that there are some unforeseen circumstances such as customs delays that we are unable to control on our end as well as, some delays if there is an upcoming holiday season.
Once the order has been processed, a tracking number usually takes 1-3 business days to be generated. Please take note to allow 1 to 3 business days for your tracking information to be updated.
If you have not received your tracking number within three business days or if the tracking status is "not available" within 1 to 2 business days from the time you have received your tracking number, kindly send us an email at email@example.com
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of the charges, please contact your local customs office.
If you are not happy with your purchase and wish to return an item, please contact us within 10 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.
For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact.
Please note that personalised orders are non-refundable.
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 5-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund to you.
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